• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-19-2021 09:54 AM

HP Recommended
Product: HP laserjet Pro 400
Operating System: Microsoft Windows 10 (64-bit)

Printer jams on every duplex job . Used to work,  just like everything else. Did work at one time. Have set paper to plain.

Category:
6 REPLIES 6

‎08-19-2021 12:40 PM

HP Recommended

Where the leading edge of the sheet is stopped when is pulled back for a duplex job?




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-19-2021 12:49 PM

HP Recommended

yes

Was this reply helpful? Yes No

‎08-19-2021 08:21 PM

HP Recommended

When the M401 prints a duplex page, paper exits the output, pauses, and reverses back through the duplex pan to print next page.  When your duplex print job jams, where does the leading edge of the paper stop?  Is leading edge in the rear door area, duplex pan, or pick up/feeder area?  Is media torn or buckled?  After jam, open and close cartridge door.  Does jammed sheet feed out to output tray?

Was this reply helpful? Yes No

‎08-20-2021 01:33 PM

HP Recommended

These printers have known issues when fuser gets worn with not duplexing. If there is not a visible jam then likely you will need to replace the fuser or just accept single sided printing or manual duplexing.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-20-2021 01:41 PM

HP Recommended

 after reverse, just barely see top edge. Does not print when I open cartridge door. Thanks for reply!

Was this reply helpful? Yes No

‎08-21-2021 08:12 PM

HP Recommended

Remove the cassette tray, press the green button, and make sure the duplex pan is clear.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.