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HP Recommended
Microsoft Windows 10 (32-bit)

je ne peux pas imprimer, message : manque de papier. le bac est plein et papier repositionné.

comment  puis je faire ?

2 REPLIES 2
HP Recommended

Hey @nancy13140 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

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HP Recommended

@nancy13140 

Bonjour,

Afin de vous aider au mieux j'ai besoin des informations suivantes :
Quel est le modèle exact de votre imprimante (par exemple, CB747A) ?
Pour localiser ce numéro de produit P/N : ce document.


Étant donnée que je n'ai pas le modèle exacte de votre imprimante, je peux vous proposer une solution en suivant les instructions du document HP suivant : Un message d'erreur "Plus de papier" s'affiche et l'imprimante ne saisit pas le papier.

 

N'hésitez pas à nous solliciter en cas de besoin.

Cordialement,:Wink:

In english:

Spoiler

Hello,


In order to help you better I need the following information:
What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

Since I do not have the exact model of your printer, I can suggest a solution by following the instructions in the following HP document: An 'Out of Paper' error displays, printer does not pick paper.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:

 



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