my HP 8600 Officejet pro will not draw in paper for the scanner

[TPeter1]

The automatic feeder will not draw in paper.  Windows Edge, drivers are up to date.  Printer is wireless, no error messages.  I can force the paper into the feeder, but it will not draw paper by itself.

[A_Gayathri]

Hi @TPeter1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP 8600 Officejet pro. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here and follow the troubleshooting steps  HP Officejet Pro 8600 e-All-in-One Printer Series (N911) - The Printer Does Not Pick Up Paper From Tray 2, or Tray 2 Is Not Recognized
• click here and follow the troubleshooting steps  An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series
• click here on the video to follow the troubleshooting steps  Fixing Your Printer When It Won’t Pick Up Paper | HP Officejet Pro 8600 e-All-in-One | @HPSupport

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TPeter1]

Gaya 1239 Thanks for your note!  Unfortunately, it does not address my issue. The printer itself will draw paper from the paper tray and will print.  I am sorry if I did not correctly phrase my problem.  The issue is, I cannot scan a document because the automatic document feeder will not draw paper into the scanner.  Hopefully you or someone else can help with this   

[A_Gayathri]

@TPeter1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!