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mdb1189
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my hp 7640 printer will not take my 5 x 7 paper.

HP Recommended
Envy 7640
macOS 10.14 Mojave

my printer will not feed nor print my 5 x7 card stock printable paper. I have tried the photo tray and the regular paper tray:  double checked all settings, set paper at 5x7 and still will not take. The photo tray keeps reading out of paper when the 5x7 paper is sitting in its tray. Kindly advise

 

 

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TEJ1602
HP Support Agent
HP Support Agent
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@mdb1189, Welcome to HP Support Community!

 

To resolve the issue, confirm the print settings in the photo app you are using, such as selecting the photo paper traypaper type, and paper size are set for your print job.

 

Step 1: Load photo paper in the photo tray

Load photo paper in the photo paper tray to help ensure that it is picked up by the printer correctly.

  1. Turn the printer on if it is not already on.
  2. Pull the photo tray inside the input tray toward you to open it as far as possible.

    NOTE: 

    If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.

    Figure : Pull out the photo tray inside the input tray

    Image: Pull out the photo tray inside the input tray
  3. Slide the paper width guides to their outermost positions.

    Figure : Slide the paper-width guides to their outermost positions

    Image: Slide the paper-width guides to their outermost positions
  4. Load the photo paper with the short edge forward and the print side down into the photo tray.

    NOTE: 

    For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.

    Figure : Load photo paper in the paper tray with the print side down

    Image: Load photo paper in the paper tray with the print side down
  5. Slide the paper forward until it stops.

    NOTE: 

    Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.

  6. Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.

    Figure : Adjust the paper-width guides

    Image: Adjust the paper-width guides
  7. Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.

Now, refer to the document Cannot Print From Photo Tray for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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