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my new hp envy 6400 always prints and copies crooked along the top from the paper feeder

HP Recommended
Envy 6400
Microsoft Windows 10 (64-bit)

when ever I print, or copy the feeder always pulls it slightly crooker. When you print or copy the first line is always crooked, the line is straight but the top edges from left to right has the top margin about 2mm difference. I have checked to make sure I insert paper correctly and I have checked and cleaned the rollers several times. I have looked to see if there is anything imbedded in the paper tray and rollers. I have de-installed and re-installed the printer but it still prints crooked.  

HP Support Agent
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HP Recommended



Welcome to the HP Support Community.


Try a firmware update:


Also, try the steps from here:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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