my printer says Jam in tray 2. But there is no paper jam.

[Lillian27]

printer says it has a paper jam in tray 2. But there is no jam.

[A_Gayathri]

Hi @Lillian27,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Color LaserJet Pro MFP M283fdw printer is displaying a "Jam in tray 2" error message, but there is no visible paper jam, there are several steps you can take to troubleshoot the issue:
 

Steps to Troubleshoot "Jam in Tray 2" Error

Check for Small or Torn Pieces of Paper:

• Open tray 2 and carefully inspect it for any small, torn pieces of paper that might be stuck inside the printer. Even a small piece can cause the printer to detect a jam.
• Remove the tray completely and check inside the printer for any paper remnants that might be stuck in the rollers or feeding mechanism.

Inspect the Paper Path:

• Turn off the printer and unplug it for safety.
• Open all accessible panels, including the front and rear panels, to visually inspect the paper path.
• Look for any obstructions or small pieces of paper that may not be immediately visible.

Check the Paper Settings:

• Ensure that the paper size and type settings in your printer driver or on the printer's control panel match the paper loaded in tray 2.
• Incorrect settings can cause the printer to think there is a jam when there isn't one.

Clean the Rollers:

• Paper feed rollers can sometimes become dirty or worn, which can cause misfeeds that are misinterpreted as jams.
• Clean the rollers with a lint-free cloth slightly dampened with water. Make sure to dry the rollers completely before closing the printer.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on. This can sometimes clear false error messages.

Check for Sensor Issues:

• The "Jam in tray 2" error might be caused by a malfunctioning paper sensor. This sensor could be dirty or misaligned.
• Cleaning the sensor with a soft, dry cloth might help. Be very gentle, as sensors are delicate.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. Sometimes, firmware updates include fixes for such issues. Check the HP website for any available updates for your printer model.

Inspect Tray 2:

• Remove and reinsert tray 2 properly to ensure it is seated correctly in the printer.
• Ensure that the paper stack is not overfilled and is properly aligned. Paper that is too tight or too loose can cause feed issues.

Steps for Linux Users

• Check Printer Driver:
  • Ensure that you have the correct driver installed for your HP Color LaserJet Pro MFP M283fdw on your Linux system. You can download drivers from HP’s website or use open-source alternatives like HPLIP (HP Linux Imaging and Printing).

Refer to this document: HP Color LaserJet Pro MFP M283fdw User manual 

I hope this helps. 

Take care and have a good day.

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