my printer says it has a paper jam. when i check it, doesn't have one's

[ysteb1]

office jet pro 9018e

[A_Gayathri]

Hi @ysteb1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9018e All-in-One Printer is showing a paper jam error, but you can't find any paper jammed inside, here are some steps you can try to resolve the issue:
 

1. Turn Off and Unplug the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds to allow the printer to reset.
• Plug the printer back in and turn it on to see if the error persists.

2. Check All Possible Paper Jam Locations

• Input Tray: Remove the paper stack and inspect the input tray for any stuck paper or small pieces that might be triggering the sensor.
• Output Tray: Check the output area and the tray for any signs of paper that may be stuck or crumpled.
• Inside the Printer:
  • Open the printer's front cover and remove the ink cartridges.
  • Inspect the area around the carriage path where the cartridges move back and forth.
  • Gently move the carriage to the left and right to ensure there’s no obstruction.
• Rear Access Door or Duplexer: If your printer has a rear access door or duplexer, open it and check for any paper jams inside.

3. Clean the Paper Rollers

• Turn off the printer and unplug it.
• Open the rear access door or duplexer and gently clean the paper rollers with a lint-free cloth slightly moistened with distilled water.
• Rotate the rollers manually to clean them thoroughly.
• Allow the rollers to dry completely before closing the door.

4. Perform a Hard Reset

• With the printer on, disconnect the power cord from the printer and from the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the wall outlet and then to the printer.
• Turn on the printer and check if the issue is resolved.

5. Update or Reinstall the Printer Firmware Update the firmware on an HP printer

• Make sure your printer's firmware is up to date. You can check for updates through the printer's control panel or by visiting the HP website.
• If an update is available, follow the on-screen instructions to update the firmware.

6. Reset the Printer

• Sometimes, performing a factory reset can clear persistent error messages. You can do this from the printer’s control panel, usually under "Settings" > "Printer Maintenance" > "Restore Factory Defaults."

Refer to this document: HP OfficeJet Pro 9018e All-in-One Printer User manual

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

I hope this helps. 

Take care and have a good day.

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