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11-23-2021 07:19 AM
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If you have already performed the steps from the document Resolve copy problems: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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