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HP Recommended
HP ENVY Photo 7855 All-in-One Printer

4 pages jammed inside the printer.  I was able to remove all four pages, but I think there may be a small piece of paper stuck somewhere.

When I try to print, it sounds like it's printing but nothing comes out of the printer.  There are no error messages but when I open the printer, there is a blank page is crumpled on top of everything as if it's going thru one roller but not the one needed for the ink to go onto the paper.

 

If there is a small piece of paper stuck inside, is my only option to take it to someone to fix it?

 

Am I damaging it by continuing to ask it to print with the hopes that it will dislodge the piece of paper, if there is one?

 

Is it best to take it to geek squad or to a private printer replace?  My warranty is expired.

2 REPLIES 2
HP Recommended

Sometimes you can resolve this by flossing the paper path. Get some card stock or flexible Mylar about an inch wide and push it through the path in the normal direction of paper travel never push  backwards as this can damage the sensor flags.

 

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HP Recommended

Thanks for the suggestion.  It did not work.  When I open the printer, the page on top is not really crumpled.  It's just sitting on top.  the end of the paper closest to the back of the printer is gently folded under itself.

 

If it sounds like its printing - like the ink is going back and forth, but the paper has no ink on it when it goes thru the roller what does that mean?

 

what is the pathway of the paper? 

 

If the paper was getting spit out and was blank, then I assume that's a different issue, but the fact that it's blank and NOT get spit out the front does it sound like a stray piece of paper or am I barking up the wrong tree?

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