not printing on envelopes but A4 paper

[churchadmin]

I have got a mail merge envelope document in word. I open the document, click finish and merge, all records, then OK. I then selected printer and went to properties. On the printing short cut tab I selected envelopes. On the paper quality tab I selected envelope size C5, Manual feed paper source and envelope under paper type. I click OK. I click OK again making sure there is an envelope in tray 1. The first address prints onto an envelope fine no issues. I try and insert another envelope but the printer refuses to take it and starts printing the rest of the addresses on A4 paper. Should selecting the options above allow me to print onto envelopes and keep A4 paper in tray 2?

[Elohi_NR · Accepted solution]

Hi @churchadmin,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps below and see how it goes. 

Print a name and address on envelopes using a word processing app, your contacts list, or pre-formatted templates.

Load envelopes into the printer

How you load envelopes depends on what type of printer you have and where the paper input tray is located.

CAUTION:

To avoid jams and printer damage, do not print envelopes with clasps, windows, shiny surfaces, or coated linings. If you have a LaserJet printer, do not use envelopes with self-stick adhesives or other materials that are susceptible to heat.

Load the envelopes into the main input tray.

Inkjet printers with a front tray: The front of the envelope facing down and the flap to the left

Inkjet printers with a rear tray: Front of the envelope facing up and the flap to the left

LaserJet printers with a front tray: Front of the envelope facing up and the flap to the left

Slide the paper width guides in until they rest against the edges of the envelopes.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[churchadmin]

My question about whether I can keep paper in tray 2 and print onto envelopes using tray 1 was not answered but printing envelopes using the method shown works. Also removing paper from tray 2 and inserting envelopes into tray 1 works. Just involves taking out paper from tray 2 every time I wish to print onto envelopes.

Laser jet pro printing.

If you wish to print onto C5 envelopes with the flap at the short end. Place the envelope face up with the closed end at the back of the draw

[Elohi_NR]

Hi @churchadmin 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance. Thank you for your time and patience.