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HP Recommended
OfficeJet Pro 9010
Microsoft Windows 10 (32-bit)

Error message is "The original is jammed in the document feeder."  The original was not jammed in the document feeder, it came out.  I've opened the document feeder - nothing there.  The error message will not clear.

How do I clear the message??

1 REPLY 1
HP Recommended

@Bill470705 wrote:

Error message is "The original is jammed in the document feeder."  The original was not jammed in the document feeder, it came out.  I've opened the document feeder - nothing there.  The error message will not clear.

How do I clear the message??


This video show how to clear a paper jam but the author did not end up with the message.  You might go through all the steps and see if that helps.

https://www.youtube.com/watch?v=8oM8f3Ao5OE

 

The following video show how to reset the printer but you may have to reconnect the WiFi.

https://www.youtube.com/watch?v=yGqnlPa7Tos


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