-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- officejet pro 9010 and can not clear a document feed jam err...
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
02-11-2024 09:42 AM
Error message is "The original is jammed in the document feeder." The original was not jammed in the document feeder, it came out. I've opened the document feeder - nothing there. The error message will not clear.
How do I clear the message??
02-11-2024 12:25 PM
@Bill470705 wrote:Error message is "The original is jammed in the document feeder." The original was not jammed in the document feeder, it came out. I've opened the document feeder - nothing there. The error message will not clear.
How do I clear the message??
This video show how to clear a paper jam but the author did not end up with the message. You might go through all the steps and see if that helps.
https://www.youtube.com/watch?v=8oM8f3Ao5OE
The following video show how to reset the printer but you may have to reconnect the WiFi.
https://www.youtube.com/watch?v=yGqnlPa7Tos
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it