original has jammed document feeder is dirty

[TabbyAnn]

I have done a hard reset.  There is no paper jam.  Please help.

[Sneha_01]

Hi @TabbyAnn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.I see you need help with the paper jam issue.

Clear jammed paper from inside the printer

• Remove any loose or jammed paper that is accessible from inside the printer.
• Open the front door, and then lift the ink cartridge access door.
• Wait until the carriage stops moving before you continue.
• With the printer turned on, disconnect the power cord.
• To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Move the carriage to the far left and far right, and then remove any jammed or torn pieces of paper.
• Remove the paper path cover.
• Gently remove any jammed paper and bits of torn paper from the paper path area. To avoid tearing any whole sheets of paper, pull the paper with both hands.
• Align the sides of the paper path cover to the guides inside the printer, and then slide it in to the printer.
• Close the ink cartridge access door and front door.
• Reconnect the power cord, and then turn on the printer.

Clear jammed paper from the printer

• Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
• Clear jammed paper from the input and output tray
• Clear jammed paper from the rear of the printer (OfficeJet Pro 9020 models)
• Clear jammed paper from the ADF

Remove debris from the paper path

• When small bits of paper become lodged in the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer, such as photo paper.
• Remove any paper from the input tray, and then load one full-size page of photo paper (letter or A4).
• Send a blank print or copy job.
• After the paper ejects, pull out the input tray.
• Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.
• Replace the tray, and then reload normal paper.
• Clean the paper feed rollers
• Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.
• Clean the rollers inside the cartridge access area
• Clean the rear rollers (OfficeJet 9020 models)
• Clean the ADF rollers and separator pad

Reset the printer

• Reset the printer to recover from printer errors or failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support