paper feeder

[Sandy541]

My feeder is grabbing 3 to 4 sheets at once.  How can I adjust this?

[Kuroi_Kenshi]

Hi @Sandy541,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Paper Quality:

• Ensure that you are using the type of paper that is recommended for your printer model. High-quality, less fibrous paper generally performs better.
• Avoid using damaged, fanned, or folded paper as it can cause feeding issues.

Reduce the Paper Load:

• Remove the paper stack from the tray and make sure it does not exceed the maximum paper capacity marked in the tray.
• Fan the paper stack to make sure the sheets are not stuck together and then reload them properly into the paper tray.

Check the Paper Guides:

• Ensure that the paper guides are snug against the paper stack without being too tight.
• Adjust the guides carefully to ensure they are pressing lightly against the stack.

Clean the Paper Rollers:

• Turn off the printer and disconnect it from the power source.
• Open the printer access door to access the rollers.
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers ensuring to remove any dust or debris.

Inspect the Paper Path:

• Look inside the paper path for any obstructions or foreign objects that might be affecting the feeding mechanism.
• Carefully remove anything found that could contribute to the issue.

Test with Different Paper Brands:

• Sometimes the issue can be with the paper brand or batch. Try using a different brand or a new batch of paper to see if the problem persists.

I hope this helps.

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Best regards,