paper is not loading from the Top tray of my HP Printer HP Offie Jet Pro 7740. I have done so befor

[Vishnu145]

The top tray is not loading the paper. It appears that it is not sensing the paper. There is no movement

[Kumar0307]

@Vishnu145, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not picking the paper from the top tray. Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

Make sure the papers are properly placed in the input tray - Loading Paper, Cards, Envelopes

Fan the papers and adjust the paper width guide.

If the issue persists, this could be a hardware issue. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!