paper jam can not seefrom open back dooir hp laser jet pro mfp M 283

[bobchert]

paper jam can not see from open back dooir hp laser jet pro mfp M 283

[Max3Aj]

@bobchert, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Color LaserJet Pro MFP M283fdw is displaying a paper jam error, but you cannot see any jammed paper from the open back door, follow these steps to clear it:

Turn Off and Unplug

1. Turn off the printer and unplug it from the power source.
2. Wait for a few minutes to allow internal components to cool down.

Check the Paper Trays

1. Remove the main paper tray (Tray 1) and check inside for any jammed paper.
2. Remove the manual feed slot (Tray 2, if in use) and inspect for paper stuck in the rollers.

Check the Rear Door

1. Open the rear door and inspect for any small torn pieces of paper stuck in the rollers.
2. Rotate the rollers manually to check for any obstructions.

Check the Toner Access Area

1. Open the front door and remove the toner cartridges.
2. Look inside for any hidden paper jammed near the fuser area.
3. If found, gently pull the paper out in the direction it moves to avoid tearing.

Check the Automatic Document Feeder (ADF)

1. If using the ADF, open its cover and remove any stuck paper.
2. Check if a small piece of paper is stuck under the rollers.

Reset the Printer

1. Close all doors and reinsert the toner cartridges.
2. Plug the printer back in and turn it on.
3. Try printing a test page.

Perform a Printer Self-Test

1. On the printer screen, go to Setup > Reports > Print Quality Report.
2. If the printer prints without issues, the jam may have been resolved.

If the Issue Persists

• A sensor may be stuck or falsely detecting a jam.
• Check for any debris near the sensors (located near the rollers).
• Perform a firmware update by downloading the latest version from HP website.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support