paper jam error

[Diana0295]

hello i have tried everything to try and get my printer to work. it keep saying paper jam i have opened it from everywhere it says the paper could be stuck and i am positive its all ok?? i am at the point where i consider to get a new printer this one is about 5 -7 years old. and i love it.. has this happened to any of you obviously is out of warranty. hep

[Raj_05]

Hi @Diana0295,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the frustration of dealing with printer issues. If you've already checked for paper jams and are still experiencing the problem, here are some additional steps you can try to troubleshoot the issue.

Reset the Printer:

• Turn off the printer, disconnect the power cord, and wait for a few minutes.
• Reconnect the power cord and turn on the printer. This process can sometimes resolve temporary glitches.

Check for Small Pieces of Paper:

• Make sure there are no small pieces of paper or debris stuck in the printer. Use a flashlight to get a better view.

Clean the Rollers:

• Over time, paper dust and debris can accumulate on the rollers, causing issues. Clean the rollers with a lint-free cloth and a mild cleaning solution. Consult your printer manual for specific instructions.

Use the Right Paper:

• Make sure you are using the correct type and size of paper for your printer. Using incompatible or wrinkled paper can cause jams.

Update or Reinstall Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupt drivers can sometimes cause issues.

Perform a Hard Reset:

• Turn off the printer, disconnect all cables, and remove the ink cartridges. Leave the printer idle for about 10 minutes. Reconnect everything and turn on the printer.

Check for Obstructions:

• Look for any foreign objects inside the printer that might be causing the issue. Be thorough in checking all areas, including the paper tray and the output tray.

Inspect Sensors:

• There are sensors in the paper path that detect the movement of paper. Make sure these sensors are not blocked or dirty.

If you've tried all of the above steps and still encounter the paper jam issue, it might be a mechanical problem with the printer. Given the age of the printer, it might be more cost-effective to invest in a new one.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support