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‎05-20-2023 08:37 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I went through all procedures with HP Smart  Virtual assistant . Cleared all paper but my printer jams on the out fee after printing crumples top of paper then jams in ink cartridge area.

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3 REPLIES 3

‎05-23-2023 07:10 AM

HP Recommended

@Ron45dee 

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

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‎05-23-2023 07:15 AM

HP Recommended

Problem solved. I followed virtual chat and eventually I found the correct solution. It was a matter of turning the printer over with the tray pulled out to find a small piece of jammed paper. Thanks for your support.

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‎05-30-2023 08:18 AM

HP Recommended

@Ron45dee 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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