paper jam in the output bin

[Xg-woman]

I'm receiving the error message that there is a paper jam in the output bin.  The first page will print and then will not be completely released into the output area.  I have to pull the page out by just a couple of inches and then open the rear door where there is NO paper jam.  I replaced the Pickup Roller, the Separation Roller and the Transfer Rollers, but the problem continues.

[praveen196]

@Xg-woman Welcome to HP Community!

I understand that you are getting a paper jam in the output bin.

Clear paper from the output bin

Clear any jammed paper from the output bin. When a jam occurs, the control panel displays an error message Jam in output bin.

   CAUTION: 

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects are not covered by the warranty.

1. Turn off the printer.

2. If paper is visible in the output bin, grasp the leading edge, and with both hands, carefully pulling it free from the printer.

   

3. Turn on the printer.

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

Try printing again. If the error persists, please conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!