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10-28-2022 10:55 PM
Hi i print my file and then printer shows an error paper jammed so i tried to open back side of it and pull jammed paper but it stuck in roller between printing area . i tried to pull it out but it torn. then i turn off and on again to see if paper can be rolled out. but now i cant find jammped paper. it not roll out and paper still jammed inside my printer
10-29-2022 01:47 PM
Jam may have moved into an area of the fuser that is not visible or easily accessible. Just trying to remove the jam in the current conditions might cause more damage. Typically in cases like this we will disassemble the printer to avoid breaking parts removing the jam and because sometimes it is the only way to find the jam.
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