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‎01-11-2025 01:41 PM

HP Recommended

HP Envy  photo 6255 printer. Claims to have a paper jam, but there is no paper stuck in the printer. I followed the steps on the appropriate video, but the problem persists 

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1 REPLY 1

‎01-13-2025 05:27 AM

HP Recommended

Hi @Radrel,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I appreciate your efforts to resolve this issue by performing the necessary troubleshooting steps.

 

If you have performed all the steps from this document and still having issues, this could be a hardware issue. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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