paper jam message appears when trying to print photos or envelopes. HP C8180.

[FERRERS]

Paper jam message appears when trying print photos or envelopes on my HP C8180. Have checked and there is no paper jammed in machine. Prints ok using ordinary paper. Machine picks up from tray and takes to rollers then stops and message appears saying clear paper jam.

[Treeko]

Hi @FERRERS 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing paper jam.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[FERRERS]

Clicked on the link. Went through the instructions, but no change. Still get paper jam message when trying to print photos or envelopes.

[Treeko]

Hi @FERRERS 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[FERRERS]

Followed steps in link. Whether the printer firmware has updated I don't know, but still cannot print envelopes or photos. Also the size of envelope I print is not listed. Put the envelope size in as a custom option but still not printing.

Jon.

[Treeko]

Hi @FERRERS 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support