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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- paper jam message appears when trying to print photos or env...

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03-13-2023 09:04 AM
Paper jam message appears when trying print photos or envelopes on my HP C8180. Have checked and there is no paper jammed in machine. Prints ok using ordinary paper. Machine picks up from tray and takes to rollers then stops and message appears saying clear paper jam.
03-16-2023 02:57 AM
Hi @FERRERS
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing paper jam.
Kindly refer to the steps on this link and let me know if that fixes the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
03-16-2023 09:15 PM
Hi @FERRERS
Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
03-17-2023 08:57 AM
Followed steps in link. Whether the printer firmware has updated I don't know, but still cannot print envelopes or photos. Also the size of envelope I print is not listed. Put the envelope size in as a custom option but still not printing.
Jon.
03-17-2023 11:35 PM
Hi @FERRERS
I suggest you reinstall the driver and connect the printer to check if that fixes the issue.
You can follow the steps under this link to uninstall.
Furthermore, you can reinstall using HP Smart App from this link.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee