paper jam message even without paper in the printer

[VeelProblemen]

HP Photosmart D5360

Suddenly the printer gives the message 'paper jam' Everything checked thoroughly, followed all instructions, the problem persists. HOW to solve because it can no longer be printed.

concerns HP Photosmart D5360  with normal printing option - double-sided printing - photo printing - printing of CD discs.

[Garp_senchau]

@VeelProblemen, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a frustrating situation with your HP Photosmart D5360. Paper jams can occur for various reasons, even if you've already checked and followed the troubleshooting steps. Here's a list of additional steps you can try to solve the issue:

Check for Small Pieces of Paper 

Reinspect the Paper Path: Even if you’ve already checked the paper path, sometimes small bits of paper or debris can be stuck in hard-to-see areas. Use a flashlight to look carefully through the paper tray, rollers, and any other accessible areas.

Rollers: Check if the rollers are clean and free from paper dust or any objects that may be blocking the path.

Remove and Reload Paper

Paper Tray: Take all paper out of the paper tray, and check if the stack is aligned correctly and isn’t too thick or bent. Re-load paper properly, making sure it’s not overloaded and is seated in the tray.

Paper Type: Use the right kind of paper for your printer. Thick photo paper or glossy paper can sometimes jam, especially in older printers.

Reset the Printer

Power Off: Turn off the printer and unplug it from the power source for about 1-2 minutes.

Plug In and Power On: After waiting, plug the printer back in and power it on. This can sometimes reset the internal sensors and clear any erroneous paper jam errors.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[VeelProblemen]

Thank you for your response. Have already repeated this procedure four times, have also blown high air pressure through the mechanism. No results at all. 'Paper jam' remains. I suspect the feed mechanism is defective.
Thanks in any case, for 120 euros I will buy a new printer.

[Garp_senchau]

Hey @VeelProblemen, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,