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‎05-07-2025 06:56 AM

HP Recommended
Product: HP Envy 6132e All-in-One Printer

Hi all, have an HP Envy 6132e delivered yesterday. Set it up. However, the paper keeps jamming. Seems like a paper roller feed issue. Have tried taking the paper out, and turning roud. Followed the video guides to check.

 

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2 REPLIES 2

‎05-07-2025 07:22 AM

HP Recommended

Hello @Christopher100 , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/sk-en/document/ish_10613466-10613517-16

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDNS37690682

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDNS37705438

 

Best regards

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‎05-15-2025 04:12 AM

HP Recommended

Thanks for your suggestions Fabio.

The product was a DOA, so now having fun trying to return it to HP Store.

Kind regards

Christopher

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