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paper jam

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HP 4215 All in One Printer
Microsoft Windows 10 (32-bit)

I cleared a paper jam on my 4215 HP All in One Printer but the message persists and I cannot continue printing. Ideas?

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@spennie, Welcome to HP Support Community!


If you have already performed the steps from document A 'Paper Jam' Error Displays on the HP Officejet 4215 and 4250 All-in-One Printer Series and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


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