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‎09-03-2023 06:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a Photosmart C4780 printer. I had a paper jam. I removed the back and cleared the paper jam. Now, whenever I try to print the paper jams. I have looked down the printer with a flash light and don't see any obstruction.

 

Also, when I power on the printer, it attempts to feed a piece of paper, but it stops no more than 1/4 of the way through. It has never attempted to feed  paper on power up; much less stop in the process,  

 

I have checked the rollers and slide the cartridge bay back and forth. I have unplugged the power cord from the printer for several minutes. I have tried different stacks of paper. The paper does not appear to be wrinkled or anything.  What is going on? How do I fix it?

Category:
3 REPLIES 3

‎09-05-2023 09:20 AM

HP Recommended

Hi @LaptopUser017,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-07-2023 06:25 AM

HP Recommended

I have already cleared the paper. Firmware can't be updated. My printer is a Photosmart C4780. Please read my original message again as it explains what is going on. I have already done. everything i can think of,

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‎09-09-2023 03:29 AM

HP Recommended

Hi @LaptopUser017,

 

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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