paper jam

[Bathsheba2013]

I have read the directions for clearing a paper jam. I can't get to the jam because the "door" that covers the cartridges and mechanisms won't lift. Is there something that releases it? 

Office Jet Pro 9015e

[A_Gayathri]

Hi @Bathsheba2013,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the door covering the cartridges and mechanisms on your HP OfficeJet Pro 9015e won’t lift, there might be a few reasons and solutions to try:

• Check for Obstructions: Ensure there are no small pieces of paper or other obstructions blocking the door from opening. Gently move any debris that might be in the way.
• Proper Handling: Make sure you are lifting the door correctly. Some models have a specific latch or mechanism that needs to be engaged before the door will open. Refer to the printer’s manual for the exact method of opening the door.
• Reset the Printer: Try resetting the printer by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in. Sometimes a reset can help with mechanical issues.
• Check for a Release Mechanism: Look for any small buttons or levers near the door that might need to be pressed or lifted to release the door. This is often a hidden latch or catch.
• Consult the Manual: The manual should have a section on clearing paper jams and accessing the cartridges. If you don’t have a physical copy, you can usually find one on HP’s support website by searching for your printer model.

Refer to this document:  HP OfficeJet Pro 9015e All-in-One Printer User manual

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error 
How to Fix a Paper Jam in the HP OfficeJet Pro 9010 and 9020 Printer Series
 

I hope this helps. 

Take care and have a good day.

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