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I have read the directions for clearing a paper jam. I can't get to the jam because the "door" that covers the cartridges and mechanisms won't lift. Is there something that releases it? 

 

Office Jet Pro 9015e

1 REPLY 1
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Hi @Bathsheba2013,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the door covering the cartridges and mechanisms on your HP OfficeJet Pro 9015e won’t lift, there might be a few reasons and solutions to try:

 

  • Check for Obstructions: Ensure there are no small pieces of paper or other obstructions blocking the door from opening. Gently move any debris that might be in the way.
  • Proper Handling: Make sure you are lifting the door correctly. Some models have a specific latch or mechanism that needs to be engaged before the door will open. Refer to the printer’s manual for the exact method of opening the door.
  • Reset the Printer: Try resetting the printer by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in. Sometimes a reset can help with mechanical issues.
  • Check for a Release Mechanism: Look for any small buttons or levers near the door that might need to be pressed or lifted to release the door. This is often a hidden latch or catch.
  • Consult the Manual: The manual should have a section on clearing paper jams and accessing the cartridges. If you don’t have a physical copy, you can usually find one on HP’s support website by searching for your printer model.

 

Refer to this document:  HP OfficeJet Pro 9015e All-in-One Printer User manual

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error 
How to Fix a Paper Jam in the HP OfficeJet Pro 9010 and 9020 Printer Series
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.