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‎08-19-2025 08:30 AM

HP Recommended

I have a paper jam in the roller and cant remove without tear paper.

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1 REPLY 1

‎08-20-2025 01:32 PM

HP Recommended

@tatedog, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

Meanwhile, you may refer to this guide: Paper jam | HP® Support

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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