paper jammed in printer

[surya0905]

papers has been jammed in the printer 
not able to print papers

[Sneha_01]

Hi @surya0905,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If paper is jammed in your printer and you’re unable to print, follow these steps to clear the jam and prevent future issues:

1. Power Off the Printer

1. Turn Off the Printer:
   • Power off the printer using the power button. Unplug it from the electrical outlet for added safety.

2. Remove Paper Trays

1. Take Out Paper Trays:
   • Remove any paper trays from the printer. Check the trays for any paper that might be stuck or jammed.

3. Open Access Panels

Open the Main Access Door:

• Open the main access door where the print cartridges are located. This will give you access to the internal paper path.

Check for Jammed Paper:

• Carefully look inside the printer for any visible pieces of jammed paper. Gently remove any paper you find.

Open the Rear Access Door:

• Many printers have a rear access door or panel. Open this door to check for any paper that may be jammed in the rear paper path.

4. Remove Jammed Paper

Pull Paper Gently:

• If you find jammed paper, gently pull it out. Pull the paper in the direction of the paper path to avoid damaging the printer.

Avoid Tearing Paper:

• If the paper tears, remove any remaining pieces carefully. Ensure no small paper fragments are left inside the printer.

5. Check for Obstructions

Inspect Rollers:

• Check the rollers inside the printer. Ensure they are clean and free from any paper or debris.

Clear Obstructions:

• Remove any obstructions that might be blocking the paper path or rollers.

6. Reassemble and Test

• Replace the paper trays in the printer. Make sure they are properly seated and aligned.
• Close all access doors and panels securely.

Reconnect and Power On:

• Plug the printer back in and turn it on. Wait for it to initialize.

7. Test the Printer

1. Print a Test Page:
   • Print a test page to ensure the printer is functioning correctly and that the paper jam issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support