paper not feed

[shadduzeeshu]

my printer issues has not been slove sinse six moths multiple time visit the agent but they only charged but my printer not solve proper issues

[Max3Aj]

@shadduzeeshu, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear that your printer has been having paper feed issues for over six months, I understand how frustrating that must be, especially after multiple service visits.

Let’s try to resolve this together. Please follow these steps to troubleshoot the paper feed issue:

Check the Paper Type and Condition

• Use only clean, wrinkle-free paper that meets your printer’s specifications.
• Avoid glossy, damp, or curled sheets.
• Fan the stack of paper before loading to prevent sheets from sticking together.

Clean the Paper Feed Rollers

Dust and debris on the rollers can prevent paper from feeding properly.

• Turn off the printer and unplug it.
• Access the paper rollers (usually at the rear or inside the input tray).
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers.
• Let them dry completely before plugging the printer back in.

Reset the Printer

Sometimes a simple reset can fix feed issues.

• Turn off the printer.
• Unplug the power cord from the printer and wall outlet.
• Wait 60 seconds.
• Plug it back in and turn it on.

Try a Printer Self-Test

This helps verify if the issue is mechanical or software-related.

• On most HP printers, press and hold the Cancel and Copy Color buttons simultaneously.
• The printer should print a test page. If it doesn’t feed paper, the issue is likely hardware-related.

Update Firmware and Drivers

Outdated firmware can cause unexpected behavior.

• Visit HP Software and Driver Downloads and enter your printer model.
• Download and install the latest firmware and drivers.

Check for Obstructions

• Open all access doors and trays.
• Look for any jammed paper, foreign objects, or broken parts inside. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support