• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended

I have an HP Color Laser MFP 178nwg printer and had a paper jam. In pulling out the paper it ripped halfway and I now cannot get to the bit that's stuck in the printer. I've tried unplugging the printer for a while to reset it but the paper won't budge and is wrapped around something I cannot get to. Anyone have any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Most common jam that is nearly impossible to access on small printer is a jam in the fuser or a fuser wrap, where the paper goes around the rollers in the fuser and gets bonded there. If you cannot reach the paper to remove it, often the only course of action is to remove the fuser from the unit. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1
HP Recommended

Most common jam that is nearly impossible to access on small printer is a jam in the fuser or a fuser wrap, where the paper goes around the rollers in the fuser and gets bonded there. If you cannot reach the paper to remove it, often the only course of action is to remove the fuser from the unit. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.