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dbarthelt
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print cardstock 100# or 110#

HP Recommended
Deskjet3755
Microsoft Windows 10 (32-bit)

Received a Deskjet as a gift, but researched specifications first. This printer specs show it should print 100# or 110# cardstock or photo paper.

I can't get either size to print.Cardmaking is my hobby and the reason I requested this printer was that it should take the cardstock that I use

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Dragon-Fur
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Message 2 of 3
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HP Recommended

@dbarthelt 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 


@dbarthelt wrote:

Received a Deskjet as a gift, but researched specifications first. This printer specs show it should print 100# or 110# card stock or photo paper.

I can't get either size to print.  Card making is my hobby and the reason I requested this printer was that it should take the card stock that I use


Deskjet Printer has some limitations - printer does not support borderless printing, for example.

As far as paper types, the printer might be able to do what you want.

 

Factors...

  • Have you installed the Full Feature Software (full driver)?

 

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

==========================================================================

 

Important for understanding Context

 

➡️  What / Which application are you using to view and submit the job to the printer?

 

This is important because choosing your printer preferences / print settings is similar but not the same in all printing applications.

 

  • What are the paper sizes of "either size"?

Reminders

  1. Card paper is NOT the same thing as Photo Paper - the paper types are not interchangeable.
  2. Paper size must be supported in the Media (paper type) you are using.  Custom sizes might only be available in MacOS.

 

 

  • Does the printer know you have loaded card paper?

 

Preparation

 

Load envelopes according to the instructions in your User Guide

Pay attention to the Feed setup (orientation and flap position).

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Note:  This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE

If the size of your Paper Size is not in the Drop-down menu,

If the selection is available in the list:

Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences – Windows

 

Printing Preferences are available directly from the driver or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

 

Notes

  • Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
  • In the case of PDF printing, set the Preferences (below) or set the Properties during the job setup.

 

That said, consider:

Make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

--------------------------------------------------------------------------------------------------------------------

 

Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 3755 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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PSSG
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Message 3 of 3
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HP Recommended

The 100lbor 110lb refer to the weight of the paper.  What paper sizes are you printing?  Does printer print plain, Letter size, regular inkjet paper ok?  When printer fails to print your heavier or photo media, any error messages or lights displayed?  Does paper attempt to move?

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