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01-02-2021 03:03 PM
Received a Deskjet as a gift, but researched specifications first. This printer specs show it should print 100# or 110# cardstock or photo paper.
I can't get either size to print.Cardmaking is my hobby and the reason I requested this printer was that it should take the cardstock that I use
01-02-2021 04:00 PM
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Received a Deskjet as a gift, but researched specifications first. This printer specs show it should print 100# or 110# card stock or photo paper.
I can't get either size to print. Card making is my hobby and the reason I requested this printer was that it should take the card stock that I use
Deskjet Printer has some limitations - printer does not support borderless printing, for example.
As far as paper types, the printer might be able to do what you want.
- Have you installed the Full Feature Software (full driver)?
If you have not done so, download-save-install theFull Feature Software for the printer
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
After the software is installed,Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart continues to be stubborn).
Important for understanding Context
➡️ What / Which application are you using to view and submit the job to the printer?
This is important because choosing your printer preferences / print settings is similar but not the same in all printing applications.
- What are the paper sizes of "either size"?
- Card paper is NOT the same thing as Photo Paper - the paper types are not interchangeable.
- Paper size must be supported in the Media (paper type) you are using. Custom sizes might only be available in MacOS.
- Is the card paper made from Index paper stock so that the 110# weight of the card paper translates to (not more than) 200 gsm?
- Does the printer know you have loaded card paper?
Load envelopes according to the instructions in your User Guide
Pay attention to the Feed setup (orientation and flap position).
Note: This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
If the size of your Paper Size is not in the Drop-down menu,
If the selection is available in the list:
Select Custom (likely the last selection in the list)
And / Or
Note: This option is not applicable to printers connected via a USB printer cable (no network connection).
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
NOTE: EWS is also available in HP Smart
Printing Preferences are available directly from the driver or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.
- Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
- In the case of PDF printing, set the Preferences (below) or set the Properties during the job setup.
That said, consider:
Make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign. For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.
Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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01-02-2021 05:17 PM
The 100lbor 110lb refer to the weight of the paper. What paper sizes are you printing? Does printer print plain, Letter size, regular inkjet paper ok? When printer fails to print your heavier or photo media, any error messages or lights displayed? Does paper attempt to move?