printer 7602 smart tank,

[JP2916]

printer showing printer cartridges jam, paperjam, but there's no paper jam

[Kuroi_Kenshi · Accepted solution]

Hi @JP2916,

Welcome to the HP Support Community!

Thanks for reaching out!

Hard Power Reset

• Turn on the printer (if it isn't already).
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait at least 60 seconds.
• Plug the cord directly back into the wall outlet, then plug the other end into the printer.
• Turn the printer back on and see if the error clears.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

If the Cancel button on the control panel is lit, press it and wait until the printer is silent.

Turn off the printer and disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

Examples of a cartridge access door

Make sure the carriage is not obstructed by gently sliding the carriage side to side.

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

CAUTION:

Do not tilt an ink tank printer when attempting to remove obstructions as ink might spill.

Example of a printer with an obstruction in the carriage path

If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION:

If the carriage latch of an ink tank printer is secured, do not press down on it to avoid printer damage.

Examples of the carriage latch

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION:

Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord and turn on your printer.

Please refer to this document for further assistance:

https://support.hp.com/us-en/document/ish_2040935-1816767-16

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi