printer 8023 - when loading paper, the printer makes a strange noise

[Emilia_A_K]

hi, I had a problem with the tray feeder, so when i put it back the printer now makes a wierd noise and when i want to print, the paper is stuck at the entrance, it sounds like it's printing but the paper is not coming out and the printer notification is of a paper jam.

[Garp_senchau]

@Emilia_A_K, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP printer model, similar to the HP Deskjet series, is making a strange noise when loading paper, it might be due to a carriage stall or a paper jam. Here are steps to help resolve this issue:

Turn the Printer On:

• Open the top cover of your printer. Ensure that the carriage moves to the center of the printer.

Unplug the Power Cable:

• If the carriage isn't centered, unplug the cable from the back of the printer.

Check for Broken Parts:

• Remove the cartridges and inspect the inside of the printer for any broken parts.

Manual Carriage Adjustment:

• If necessary, manually slide the carriage to the center. If it's locked, follow appropriate steps as provided in your printer's manual.

Inspect for Paper Jams:

• Remove the rear access door or any automatic printing accessory and check for paper jams or obstructions.

Roller Adjustment:

• Ensure the carriage is positioned correctly, and try rolling the rear paper guide rollers as instructed in your printer's manual.

Re-engage the Accessories:

• Reattach the rear access door or printing accessory and close the top cover.

Reconnect the Power Cable:

• Plug the power cable back in and turn on the printer.

Cartridge and Self-Test:

• Replace the cartridges, if necessary, and perform a self-test on the printer.

Also, you may refer to this guide: HP Deskjet Printers - The Printer Makes a Grinding Noise When It is Turned On or Printing | HP® Supp...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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