printer error: photo tray blocked

[speedynow]

HP Envy 7640 printer screen reads "photo tray blocked".  Have tried many suggested fixes. This printer worked fine until I replaced 

[Elohi_NR]

Hi @speedynow,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Follow the below steps to fix this issue.

Restart the printer

• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
• Wait 60 seconds.
• Reconnect the power cord to the rear of the printer.
• Press the Power button to turn on the printer.
• Make sure that the input tray is completely closed
• Grasp the handle on the input tray, and then pull the tray toward you to open it.

Figure : Pull out the input tray

1. 

Close the input tray by pushing it into the printer until it locks into place.

Figure : Push in the input tray

1. 

Check for obstructions that prevent the input tray from closing

Press the Power button to turn off the printer.

Grasp the handle on the input tray, and then pull the tray toward you to open it.

Figure : Pull to open the paper tray

1. 

Remove any loose sheets of paper from the input tray or any paper that blocks the photo tray.

Remove the output tray, and then set it aside.

Find the remaining steps in the next post.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Elohi_NR]

Hi @speedynow,

Here are the remaining steps below.

Figure : Remove the output tray

1. 

Turn the printer onto its right side so you can access its underside.

Check the gap where the input tray was. Remove any loose paper or other obstructions in the gap. If any paper is jammed inside the gap, grasp the paper with both hands, and then pull the paper slowly but firmly toward you to remove it. Gently remove any jammed paper and bits of torn paper.

Figure : Turn the printer onto its right side, and then remove any obstructions

1. 

   CAUTION:

Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, a paper jam is likely to occur, which could damage the print mechanism.

Turn the printer back over to its normal position, and then reinsert the input tray, pushing it into the printer until it locks into place.

Figure : Push in the paper tray

1. 

   NOTE:

The tray clicks into place when it is completely closed, and the printer makes noise.

Grasp the output tray by the sides, and then replace the output tray onto the input tray.

Press the Power button to turn on the printer.

Wait until the printer finishes warming up, and then check the control panel to see if the error message has cleared.

 Make sure the photo tray is seated correctly

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Remove the output tray.

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

Here is the HP document for your reference:- Click here

You can check your driver, update here: HP Customer Support - Software and Driver Downloads 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[speedynow]

Thank you for your assistance and reply, however, as I stated, I have tried many troubleshooting fixes to no avail. FYI, this printer worked fine until I installed a new modem and router. Coincidence?

[speedynow]

Im sorry if this is a repeat reply, but I cannot tell if my previous entry submitted. I have tried both of the fixes you have sent with no correction, Thank you for trying. Please respond further. 

[Elohi_NR]

Hi @speedynow ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!