printer is saying there is jammed paper or tray problem...no jammed paper or tray problem

[bones1990]

hp office jet pro 6978

[Nal_NR]

Hi @bones1990,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Clear the paper jam as instructed on each screen of the wizard. When you have removed all the paper, tap Check now to check that the problem has been fixed successfully.

Paper jam in a drawer

The following steps provide the complete procedure for this topic.

If the paper jams in a drawer, you may need to clear it manually.

Open the drawer in which the paper jam has occurred.

Cut the paper if necessary.

Open the front cover of the drawer.

Areas where a jam may occur are identified with this label:

Move the cutter to the right-hand side, unless it is there already.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @bones1990,

For paper tray issues, 

Meanwhile:- 

• Clean the ADF rollers and the separator pad
• Remove the originals from the ADF.
• Lift the cover of the ADF.

• Check for obstructions inside the ADF. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
• Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

1.  

1. Rollers

Separator pad

Allow the rollers to dry completely (approximately 10 minutes).

Close the ADF cover tightly at both ends.

Here is the HP document for your future reference to fix feeding issues:- Click here

Follow these steps to fix 2-sided printing

This seams to be a driver issue, uninstall and reinstall it to fix the issue

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app

Click here to download HP Smart app

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.