printer issu

[ar125]

hello 

i just bought a printer and i have this message what should l do?

cartri ..

X

Cartridge or Account Issue
There is an issue with either the installed cartridges or your account payment method. You will be unable to print until the issue is
resolved.

For more details, check the printer control panel if it has one. Or sign in to your HP account at either hpsmart.com or hpsmart.com/admin
for information.

Typical causes of this issue:
. Instant Ink subscription cartridges only work with an active subscription.
· HP+ printers require Original HP cartridges.

Get More Help

OK

[Nal_NR]

Hi @ar125,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with cartridge error

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may refer to this document. 

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!