printer mistake

[Gun-91710]

document feeder doesn´t work

[VikramTheGreat]

Hi @Gun-91710,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the document feeder (ADF) on your HP OfficeJet Pro 9014e All-in-One Printer isn't working, here are the steps to troubleshoot and resolve the issue:

1. Clean the ADF Rollers and Separator Pad

Dust or debris can prevent the feeder from grabbing paper.

• Turn off the printer and unplug it.
• Open the ADF cover.
• Use a lint-free cloth lightly dampened with distilled water.
• Gently clean the ADF rollers and separator pad.
• Let it dry for 2 minutes before closing the cover and powering the printer back on.

2. Reset the Printer

• Turn off the printer.
• Unplug it from the wall and wait 60 seconds.
• Plug it directly into a wall outlet (not a surge protector).
• Turn it back on.

3. Check for Paper Jams or Obstructions

• Open the ADF and check for any small bits of paper or debris.
• Make sure the paper is not curled, wrinkled, or too thick.

4. Use the Correct Paper Type

• Use plain, good-quality paper.
• Avoid glossy, damp, or previously printed paper.

5. Update Firmware and Drivers

• Visit the official HP support page for your printer:
  👉 HP OfficeJet Pro 9014e All-in-One Printer Software and Driver Downloads | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat