printer not picking up photo paper and makes noise

[durbie1]

when using photo paper, the printer makes noise and has difficulty loading the paper.

[Jay_G24]

Hi @durbie1,

I'd like to help!

I understand the printer is not picking photo paper.

To assist better -

1. Are you able to print using regular paper?
2. What are the size, weight, and type of paper you are using?
3. What's the application you are trying to print from? Have you tried printing from a different application or device? 

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[durbie1]

The C8180 Printer works normally with standard paper.  The problems are with all sizes and weights of photo paper, especially 10.5 MIL, 80 LB photo paper.

[Jay_G24]

The printer only supports 4 x 6 inches (10 x 15 cm) Photo paper that weighs 145 lb. (236 gsm).

Hope this helps!

Keep me posted

[durbie1]

HP C8180 Printer prints as supposed to on regular copy paper, but makes noise when using any size or weight of photo paper.  After making noise for a few seconds, the paper loads and prints good pictures.  I am using the same computer and software that I had when purchasing the HP Printer several years ago.  The issue is in the Printer.  Is it repairable?

[Jay_G24]

The printer is not repairable.

 I'd recommend you contact HP Phone Support in your region for service options to know more.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!