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The normal course is that you pack up the defective printer in the box that was sent to you and send it back. there should be a return prepaid label either in the box or in a envelope on the side of the box,. If you included, you should contact the same phone number you used to get the replacement printer and explain that you need a return slip.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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