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‎01-10-2021 06:36 AM

HP Recommended
Product: HP Lasrjet 1320
Operating System: Microsoft Windows 10 (64-bit)

Paper is not being lifted by the printer. I suspect the roller is the issue. I looked at videos online to see how to replace it but need advice.   I want to make sure I knew how to remove and replace it before ordering a reaplacement.
I can lift the white side clips OK and move these to the side. The problem is I cannot get the roller out. The right side ridged part is loose and moves easily to the right, but the middle  black part doesn't move well. So I cannot move the whole roller far enough to the right to lift it out. I notice the middle part is flattened  at a point not completely round - is this its normal shape oor has it got misshapen? How do I free the roller? Any advice?

Ts

S

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 05:10 PM

HP Recommended

These rollers are not round. I also note you state you cannot move the roller to the right. The roller should move to the left as this will disengage the drive notches on the roller from the drive shaft.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎01-11-2021 05:10 PM

HP Recommended

These rollers are not round. I also note you state you cannot move the roller to the right. The roller should move to the left as this will disengage the drive notches on the roller from the drive shaft.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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