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- Printer Paper Jams & Feed Issues
- printer says both Tray 1 and Tray 2 paper trays are empty an...

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05-22-2025 12:12 PM
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Other
My printer won't print because it keeps saying that both paper tray 1 and 2 are empty and they are not. I have already checked the paper, cleaned the rollers, etc. What do I do?
1 REPLY 1
05-22-2025 01:25 PM
just to clarify, do they say empty when the printer is booted or do you get a "load xxx paper in tray 2" when you try to print. If the error appears when you try to print it is most likely that the print job is set for a paper type or size not loaded in the printer.
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