printer won't take in glossy sticker paper

[DianneD23]

Hi, I have an HP Smart Tank 6001.  My printer is new and I have not been able to feed glossy sticker paper to print. Matte sticker paper works fine. Is there a fix for this. I have powered down the printer, disconnected the cords from the printer then unplugged it from the outlet. Let sit for a minute and plugged back into the outlet and then the printer. Then powered on. Still no luck.

Thank you!

[Max3Aj · Accepted solution]

@DianneD23, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here's what's likely happening and how to fix or work around it:

Root Cause

• Glossy sticker paper is typically:
• Thicker than regular or matte paper.
• Has a slick, shiny coating that can cause the paper rollers to slip, meaning the printer can’t grip and feed it properly.

Solutions & Workarounds

Manually Feed One Sheet at a Time

• Remove all paper from the input tray.
• Place only one sheet of glossy sticker paper in the tray.
• Align the sheet perfectly and gently push it forward to help the rollers grab.
• Try printing with Photo Paper setting (see below).

Change Paper Type in Printer Settings

In your printer settings, select:

• Media Type: HP Photo Paper Glossy or Other Glossy Inkjet Paper
• Print Quality: Best or High
• This tells the printer to slow down and adjust ink output — and can also alter roller pressure behavior.

Avoid Curl or Static

Glossy sticker paper can develop a slight curl or static buildup:

• Try flattening the sheet under a book.
• Fan the stack and touch the edges to reduce static.

Use HP-Compatible Glossy Sticker Paper

Some glossy sticker paper brands may be too slick or thick for this model. Try:

• HP Everyday Glossy Photo Paper

Important Notes

• Don’t use laser printer sticker paper — it won’t absorb ink properly and might jam.
• Avoid feeding already peeled or cut sticker paper — always feed full, flat sheets.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[DianneD23]

Thank you for the reply.   It worked.  I was able to get the glossy to feed and print. 

[Max3Aj]

@DianneD23, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj