printer

[john7961]

im still getting a papper jam notice and i did everything hp said to do.the cartridge holder will not go to the center to replsce the cartridges

[Gaya1239]

Hi @john7961,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 6975 printer continues to display a paper jam error and the cartridge holder won't move to the center for cartridge replacement, here are additional troubleshooting steps you can try:

1. Reset the Printer

• Turn off the printer and disconnect the power cord.
• Wait for 2-3 minutes to allow the printer to fully reset.
• Reconnect the power cord and turn on the printer.

2. Inspect for Hidden Paper or Debris

• Open all printer access areas, including the rear access panel or duplexer (if equipped).
• Use a flashlight to carefully check for:
  • Small paper scraps.
  • Obstructions near the cartridge holder.
• Clean gently with lint-free cloth or tweezers if needed.

3. Move the Cartridge Holder Manually

• With the printer off and unplugged, open the cartridge access door.
• Gently try to move the cartridge holder to the center manually:
  • If it’s stuck, check for any obstruction in its path.
• Be cautious not to force it, as it could damage the mechanism.

4. Lubricate or Clean Cartridge Tracks

• Dust or residue in the cartridge tracks can cause the holder to jam:
  • Clean the tracks with a slightly damp, lint-free cloth.
  • Use a cotton swab for hard-to-reach areas.

5. Update Printer Firmware Update the firmware on an HP printer

• Ensure the printer’s firmware is up to date, as updates can resolve persistent errors:
  1. Visit the HP Support Website.
  2. Search for your printer model and download the latest firmware for Windows 10 (32-bit).
  3. Install the update using the provided instructions.

6. Perform a Semi-Full Reset

• Perform a reset that clears certain memory settings without affecting firmware:
  • Unplug the printer.
  • Press and hold the Power button while reconnecting the power cord.
  • Release the button when the printer turns on.

Refer to this document:  HP OfficeJet Pro 6975 All-in-One Printer User manual

HP Printers - Carriage jam or E3 error
 

I hope this helps. 

Take care and have a good day.

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