printhead replacement on 9015e

[jcole165]

I received a replacement for my 9015e that had the printhead jammed all the way to the right. The replacement came without a printhead and there is a tag telling me to transfer the printhead from the old unit and referenced instructions that were not in the box. So if I could actually get to the printhead assembly (jammed at the right end of the carriage) I wouldn't know how to remove it. Very frustrating and I can't get tech support on line now. Can anyone help? 

[Sneha_01]

Hi @jcole165 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[thoehner]

This just happened to me this week too. I just received my replacement, but it's missing the print head and ink cartridges. I had to login and add the new replacement printer to my devices and then contact customer support via chat again.  I  had to reiterate that my carrier was stuck to the right and would not move, therefore I was not able to remove the printhead or ink cartridges, which is why a replacement was needed. I am supposed to receive a new print head and ink cartridges next week. So we shall see.