printing heavyweight paper 9018e

[Helenium]

What is the maximum weight paper this printer can print on?  I am trying classic heavyweight paper (80lb) and the printer jams repeatedly

[Anand_Andy]

Hi @Helenium,

Welcome to the HP Support Community

I understand you are facing a paper jam issue with your HP OfficeJet Pro 9018e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To answer your question: 80lb is not supported on this printer. Media weight supported (U.S. standard) - 16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

Reference Picture: Click here to open the full product specifications

You may refer to this document link to fix the paper jam issue: HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Helenium]

Hi Andy, thx for your reply but according to the specs you sent this HP printer is supposed to accept 90-110lb card stock for cards. I am trying to print a card on 80lb stock.  I’m confused therefore about your reply that 80 lb cardstock is not accepted by this printer? What am I missing? 
Helene

[Anand_Andy]

@Helenium,

Thank you for your response, the 80lb which I mentioned was for the regular size paper, not cardstock. However you have now clarified it is a cardstock paper, so please go ahead and update the printer firmware once and check.

Update the printer firmware:

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!