printing photo's on 10x15 cm does not work. The screen is asking: "please add photopaper",

[janreedyk]

The photopaper tray in my HP ENVY 5640 has enough paper loaded, but the display is asking "no paper tray, please add photopaper 10x15"

What can I do to solve this issue?  (Normal A4 tray is working perfect)

[Dragon-Fur]

@janreedyk 

Welcome to the HP Community.

Usual Solutions / Considerations

• If the software is installed but not working:  Uninstall > Restart > Install the Full Feature Software / Full Driver printer software
• If you have not done so:  Install the Full Feature Software / Full Driver printer software

• If the printer includes a Printer Display, After changing the paper, modify / verify the paper settings on the Printer Display panel

• Verify / Update the paper size / type settings in the Embedded Web Server (EWS)

• Verify / Adjust the settings in Printing Preferences / Shortcut / More Settings / Properties

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References / Resources

Consider uninstalling the printer software > Restart > Install a Fresh copy of the full driver.

The full driver provides the foundation on which other programs and printing software depend.

Printer Software - Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Check paper for size / type set in the printer display and in the Embedded Web Server (EWS)

Retain_Printing_Preferences_5

Reference

User Guide

Page 11, 64

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Double check the Printing Preferences to make sure the correct shortcut is selected for the current job(s).

Example - Printing Preferences - Photo

9025_Printing_Preferences_Photo_5x7_6

Example - HP Smart Windows - Simple Photo Print - 5x7

HP_Smart_W10_Borderless_Print_5x7_All_4

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5640 e-All-in-One Printer series 

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