"59" Service Error - Complaint about of lack of out-of-warranty support in Thailand

[EZ01]

My MFP M277n Color LaserJet printer has recently developed a "59" service error causing a paper jam every print job. As far as I can tell, this error relates to a faulty solenoid clutch valve whereby the internal pad has become sticky and therefore stops the clamp/flap opening and closing freely.

Videos online indicate the repair is not too complicated for a technician. The part itself can be obtained quite cheaply or otherwise a makeshift fix is possible. I have emailed several local consumer print service centers in Thailand (obtained from the HP site) requesting support and had no replies. I am therefore receiving no support from official HP channels. It seems they do not want to touch an out of warranty printer. I was able to get through to one service center but without inspecting the printer, they quoted me an absurd price, more than retail cost of the printer which was basically a way of giving me the shove.

I am loath to throw out what is an otherwise perfectly good LaserJet printer which has thus far served me well only because it requires a fairly basic repair. I assume these authorised service centers operate as franchisees but are they overseen by HP USA such that I can file a complaint about the complete lack of service?

[Raj_05]

Hi @EZ01,

Welcome to the HP support community.

Please help us with your HP unit serial number Case ID (If Any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support