-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- rong paper type

Create an account on the HP Community to personalize your profile and ask a question
02-18-2025 10:05 AM
Welcome to the HP English Community --
-------------------------------------------
<< Warning >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
Do not trust "support numbers" that show up in Tags.
There be vermin afoot.
HP Community cannot make use of Private Information -
Thieves love to grab up private bits that are posted for all to see
-------------------------------------------
Product / Printer Model: ?
Operating System: Windows 11
Software / Application: ?
Connection Type: ?
Content / File Type: ?
Paper Size / Type: ?
Job type: Paper Type
Without the printer model, we can answer the general inquiry.
HP Smart - application - does not understand the concept of custom Presets.
That means that when you use the application, the settings made elsewhere and the built-in settings in the application are used to set up the job parameters. You can change the settings -- most settings will not "stick" from one job to the next.
Tray and Paper - Defaults
Before the job is configured -- and where supported --
Adjust the defaults for Paper Size and Type.
If the printer includes a full service touchscreen Printer Control Panel,
Change / Modify / Check the Paper Size / Type right after the paper is changed or after the intake tray is opened and then closed
AND / OR
If the printer is on your network
If the feature is supported (try more than one Browsers as necessary),
Use the Embedded Web Server (EWS) to check / adjust the Paper Size / Type - Tray and Paper
EWS format differs by printer model type.
This is important.
EWS Tray and Paper Format differs by printer model / type
This is important because not all printers support the same features (paper size / type, tray(s)), security
Two Examples - EWS - Tray and Paper
EWS > HP Document / How-to (InkJet Printers – Original Format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
OR
HP Laser Printers - Using the Printer Embedded Web Server (EWS)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Reminder: If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.
EWS – Tray and Paper Management
Original EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
EWS_9025_Preferences_Tray_and_Paper_Management_All_12
OR
Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper > Trays > click on Tray to configure
Next (in addition and as available)
Section Print > Default Print Options > Select default options / tray
EWS_9135_Tray_and_Paper_7
EWS_9135_Print_Default_Print_Options_7
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"