sticker material not feeding properly

[Marketlady]

Sticker paper does not feed correctly, prints only the last 2 inches of the sheet.  Product (sticker sheets) is Koala Inkjet Vinyl Sticker paper.   Previously was using another brand and it was printing perfectly.

[Irfan_06]

Hi @Marketlady,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that does not print on sticker media.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

E)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Marketlady]

Problem not with the printing, but rather with feeding the heavier material through the printer -- seems the heavier sticker material doesn't easily feed through the pick-up process.  Solved the problem by using a lighter weight material.

[Irfan_06]

Hi @Marketlady,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support