system printer issues i did all the cleaning on the rolls , reset and still does not work my printer

[mareja]

problems with printer system i did clean all the rolls ,reset and nothing

[Dilip_18]

Hi@mareja,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP OfficeJet Pro 6968 All-In-One Printer.   

I have a few recommendations 

• Remove the ink cartridges and the printhead, restart the printer, and then reinstall the printhead and the ink cartridges. Removing and reinstalling the ink cartridges and the printhead can clear the error displayed on the front panel.
• Click on this link for further help. https://support.hp.com/in-en/document/c06435019

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[cmewrites]

well that would be great, but the cartridges won't move over where I can take them out!

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